Outages
Known service interruptions will be updated on this website. During an outage, please check back here for updates, as crew members are generally unavailable performing repairs to restore service.
There are no known outages at this time
2/3/26 Water Outage Affecting Barnacle & Liberty
10:30 AM
District operators located a water leak on Barnacle and, due to the type of pipe needing repairs, must shut off water service to Barnacle Boulevard & Liberty Road to perform repairs. The connection angles might prove to add complications to the repair work, but repairs should be completed by the end of the work day.
Crews will be working as quickly and safely as possible to complete repairs and restore service. Please check back here for updates, which will be posted as they are known. If you notice any discolored water following restoration, flush water from a fixture until it runs clear.
1/8/26 Planned Water Outage North between Chesapeake & North Beach, Includes PDW, PDE, Windjammer, Lagoon
UPDATE 2:45 pm: Water service restored, leak repaired. Backfill to be completed tomorrow.
Following repair work performed yesterday, 1/7/26, crews will have to shut off water to the same segment of the line starting at 12:00 noon. Permanent repair is anticipated to take no longer than two hours. Crews determined that there were actually two substantial leaking points where PVC transitioned to galvanized fittings.
Crews will be working as quickly and safely as possible to complete repairs and restore service. Please check back here for updates, which will be posted as they are known. If you notice any discolored water following restoration, flush water from a fixture until it runs clear.
1/6/26 Morning Water Outage on Portion of PDE
UPDATE 10:55 am: Water service is restored to the affected area of Pointes Drive East. If your water appears discolored, run water from a fixture until water runs clear.
Due to a water leak repair failure caused by a contractor, a water service needs to be shut off to Pointes Drive East between Portage & Barnacle. Residences in the vicinity may be affected by the outage.
Crews are working as quickly and safely as possible to complete repairs and restore service. If you notice any discolored water following restoration, flush water from a fixture until it runs clear.
Water Outage 10/2/25
UPDATE: 1:00 pm, service restored, flushing in progress to clear water main lines, water may appear discolored, run until clear
Water will remain shut off for most of the day on Pointes Drive East between Barnacle and Pitcairn. Portage may also have to be shut off. Crews are repairing a badly corroded valve assembly that was discovered last night. We appreciate your patience as crews work as quickly and safely as possible. The GM and operators are not available by phone while repairs are made.
9/17/25 Outage on PDE between Barbary & Bos'n
3:30 pm: Repairs are complete and service is restored.
1:30 pm: Around 1:30 pm a substantial water leak was discovered on Pointes Drive East. Details as to the cause are not yet known, but operators must shut off water service to a section of Pointes Drive East between Barbary & Pitcairn. Until operators are able to access the source, no further details will be known. Service will be restored as quickly and safely as possible, but should be by the end of the day. Please refer back to this webpage for updates, which will be provided as they become available. Thank you for your patience.
9/12/25 Around 1:30 p.m. a water main was struck by contractors working in the area on Pointes Drive East and water to that section of the road needs to be shut off between Barnacle and Portage so that repairs can be made to fix the water main and restore service. Repairs are not expected to take very long to complete. Thank you for your patience as operators are working as quickly and safely as possible to restore service.
9/12/25 Around 1:30 p.m. a water main was struck by contractors working in the area on Pointes Drive East and water to that section of the road needs to be shut off between Barnacle and Portage so that repairs can be made to fix the water main and restore service. Repairs are not expected to take very long to complete. Thank you for your patience as operators are working as quickly and safely as possible to restore service.
ATTN: Residents on Portage Road
Water Main to be Shut Off , Drained Again on Friday, 8/29
Operators will need to drain the water main on Portage Road for part of the day again tomorrow in order to protect the infrastructure in the area. Service is scheduled to be shut off at 8:00 am on Friday, 8/29. Contractors hope the work will only take part of the day. Service will be restored before operators finish work for the day. Service will be restored earlier, if possible.
Work in the area is taking longer than anticipated, due to unexpected underground conditions, including the discovery of a collapsed culvert.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again. Discolored water can be saved for other purposes, such as watering plants.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush.
Thank you very much for your patience and cooperation!
ATTN: Residents on Portage Road
Water Main to be Shut Off, Drained on Thursday, 8/28
Operators will need to drain the water main on Portage Road in order to protect the infrastructure as sewer project work is performed in the area. Service is scheduled to be shut off at 8:00 am on Thursday, 8/28. Service will be restored before operators finish work for the day. Service will be restored earlier, if possible.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again. Discolored water can be saved for other purposes, such as watering plants.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush.
Thank you very much for your patience and cooperation!
ATTN: Residents on POINTES DR E between Pitcairn & Barbary
Tues., 8/19/25 Water Main Break
10:10 a.m. UPDATE: Water service is restored to most affected residences
Around 9:30 a.m. a water main was struck by contractors working in the area of Pointes Dr. E. between Pitcairn & Barbary and water to that section of the road needs to be shut off so that repairs can be made to fix the water main and restore service. It is estimated that it will take three hours to complete repair work and restore service. Thank you for your patience as operators are working as quickly and safely as possible to restore service.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush.
ATTN: Select Residents on POINTES DR E & Vicinity
Thur., 8/14/25 Partial Day Water Shut Off
Water service needs to be shut off to the same section as Monday & Tuesday for part of the day on Thursday, 8/14, while sewer repairs are completed. It may be shut off as early as 8:00am, but likely 8:30 or 9:00. Service will likely be restored by early afternoon or earlier if the work goes as planned.
Affected Pointes Drive East addresses: 337, 339, 341, 343, 345, 347, 348, 349, 352, 354, 356, 358, 362, 364, 366
NOTE: Residents on Pointes Drive East between Pitcairn & Barbary will be briefly affected in the morning.
The District is taking protective measures while sewer contractors work in close proximity to water mains. Water pressure needs to be drained from water mains in the area to minimize any breaks to the water main infrastructure.
We appreciate your patience.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush.
Contractors expect to finish sewer project work on Nantucket Road for this phase of the project by Friday, June 6. Interruptions of water service are possible, but not anticipated for 6/4/25. Contractors are scheduled to shift work to Pointes Drive East beginning the week of June 9.
6/3/25 Water Outage on Cutty Sark Road & Part of Nantucket Road
UPDATE 3:00 PM: Water service was restored. No interruptions of service anticipated for tomorrow.
Water service had to be shut off at the RV Access Road to alleviate pressure on service lines while sewer work is being performed. Contractors hope to complete work by 3:00 pm. Service will be restored before workers leave for the work day.
Daytime Road Closures on Lower Nantucket and Cutty Sark: Week of June 2 - 6
Lower Nantucket and Cutty Sark roads will be closed to non-emergency traffic throughout the entire work day (approximately 8 am - 6 pm) on Monday, June 2 through Friday, June 6. This will allow construction workers to complete the sewer work in that area expeditiously. The roads will be reopened each evening for vehicle traffic. Thank you for your patience.
Nantucket, Cutty-Sark Outage May 30, 2025
Update 5:00 pm, water service restored.
Water Service for residences beyond the RV access road, which includes Cutty-Sark and most of Nantucket roads, was shut off at 10:00 am to relieve pressure in water mains as a precaution while contractors continue sewer project work. Once it is safe to do so, service will be restored. Service will be restored before workers leave for the day.
If you have any questions, please direct them to Jeff, the General Manager. We appreciate your patience as we continue moving forward. The good news is that the bulk of the work on Nantucket will soon be completed.
Water Outage Planned for Promontory Road & Marina Wednesday, 5/28/25 at 9:00 am
UPDATE 12:00 Noon: Repair work was completed and water service to Promontory Road and the HPMA Marina was restored around Noon.
Operators need to replace a water service line on Promontory Road tomorrow and service to Promontory Road and the Marina will need to be shut off in order to perform the repairs. Service is scheduled to be shut off at 9:00 am. Repairs are expected to take no more than three hours, but could take longer depending on the nature of underground repair work. Service will be restored before operators finish work for the day. Service will be restored earlier, if possible.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush.
Thank you very much for your patience and cooperation!
5/19/25
Update: Water service was restored at 5:45 pm. No outages are anticipated tomorrow, 5/20/25.
Water Outage scheduled to begin at 8:30 am was delayed and was shut off at 11:15 am when work commenced in the affected area for the day–workers will restore between 5:00 pm and 6:00 pm, or earlier if possible
Refer to details below on the issues being addressed as well as tips for managing through utility outages.
5/16/25
Water Outage Began Friday, May 16, 2025 at 8:00 am, Restored at 4:30 pm
UPDATE: Water service restored at 4:30 pm. Outage planned for Monday, May 19, 2025 at 8:30 am for the work day, but will restore service earlier if work in the affected area is completed as anticipated. Refer to details below on the issues being addressed as well as tips for managing through utility outages.
Contractors need water service shut off again today, 5/16/25, beginning at 8:00 am for an undetermined length of time, potentially most of the day, in order to prevent further damage to vulnerable infrastructure while contractors work in the affected area, but service will be restored before contractors finish work for the day.
As emergency conditions like this continue, work hours will be extended beyond normal working hours if needed, which is protocol any responsible utility would follow as a measure to restore service.
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush. Please consider having water set aside in advance for emergency outages.
This outage affects the entire Pointe, including all HPMA facilities.
Updates will be posted on this website as they are known.
5/15/25
Updated 4:46 pm
Extended Water Outage for Hartstene Pointe Update
4:46 PM UPDATE: Water service is in the process of being restored to the entire system for the rest of day.
Contractors need water service shut off again tomorrow, 5/16/25, beginning at 8:00 am for an undetermined length of time, in order to prevent further damage to vulnerable infrastructure while contractors work in the affected area, but service will be restored before contractors finish work for the day.
As emergency conditions like this continue, work hours will be extended beyond normal working hours, as any responsible utility would follow as a measure to restore service.
During outages, you can pour water from a bucket directly into a toilet bowl to trigger a flush. Please consider having water set aside in advance for emergency outages.
This outage affects the entire Pointe, including all HPMA facilities.
Updates will be posted on this website as they are known.
2:35 PM UPDATE: Two leaks were discovered causing today's issues, one of which was unrelated to the ongoing sewer project and was growing for many months undiscovered (see photographed fitting). The leak due to the fitting has been repaired and now contractors are working to address the second leak. Unfortunately, this emergency circumstance is going to continue with an estimated restoration of service between 4:00 pm and 5:00 pm.
Another serious leak from a water main on Nantucket is forcing crews to shut off water to the entire Pointe community. We know this is frustrating and inconvenient for the community and crews alike. Pressure to the affected main is causing the pipe to deteriorate second by second, so that pressure must be relieved to prevent the leak from becoming even worse. Updates will be posted to the website at www.hpwsd.org as they are known. We again ask for your patience as crews do their best to work safely with the old infrastructure.
An estimated time of restoration of service is not known, but based on the current assessment, crews do not anticipate this repair will last all day as it did yesterday.
As this is a Pointe-wide water outage, so HPMA facilities including the Marina are also without water service.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
Please consider preparing for utility outages. Disruptions in water service can be inconvenient, but having plenty of water in backup supply can make disruptions much easier to endure. The CDC recommends keeping a three-day supply for your household. Read more from the CDC:
www.cdc.gov/water-emergency/
Thank you again for your patience as operators and contractors work to swiftly and safely restore service.
5/14/25
Updated 6:25 pm
Water Outage Scheduled for Hartstene Pointe at 10:00am, all day during business hours
6:25 PM UPDATE: Water service was restored at around 6:25 pm. Unfortunately, due to the fragility of the infrastructure, water will likely be shut off tomorrow, 5/15/25, despite attempts today to mitigate that possibility. An email to our subscribers will be sent in the morning at least thirty minutes prior to water shut off with more information and updates will continue to be posted on the website.
4:15 PM UPDATE: Water service is best estimated to be restored to the Pointe at 5:30 or 6:00 pm, with the goal of avoiding disruption of service tomorrow, Thursday 5/15/25. Due to potential unforeseen circumstances, it is not 100% that a disruption might be necessary tomorrow, but the current assessment is that water service should return to normal operations after today's work is completed.
Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
The water main will need to be shut off again for most of the day on 5/14/25, at 10:00 am, in order to perform preventative maintenance to the affected infrastructure. There is also potential for a need to shut off water on Thursday, 5/15/25, at 10:00 am. Updates will be posted here as they are known.
5/13/25
Updated 3:38 pm
Water Outage for Hartstene Pointe
3:38 PM UPDATE: Water service is restored to the Pointe. Please note that after water pressure is restored after an outage, the water may be discolored. The water is not harmful and you may need to run water from a sink or tub faucet until it flushes enough water to run clear again.
2:40 PM UPDATE: Parts arrived for repairs and crews are working to repair the water main and hope to have service restored within an hour. The water main will need to be shut off again for most of the day tomorrow, 5/14/25, at 10:00 am, in order to perform preventative maintenance to the affected infrastructure. There is also potential for a need to shut off water the following day, 5/15/25, at 10:00 am. Updates will be posted here as they are known.
1:15 PM UPDATE: Parts are being procured for the necessary repairs, which will delay the repair work by an additional 90 minutes. Earliest possible restoration of water service is 3:00 pm.
An emergency shut off of water to the entire Pointe must take place and will occur at 11:30. A leak on the RV road requires that the main is relieved of pressure for repairs to be possible.
Repairs are not expected to take longer than two hours, but due to the nature of the situation, an estimated time of restored service is not known, but it will be restored by the end of the day.
Updates will be posted on this page as they are known.
Thank you for your patience as operators and contractors work to swiftly and safely restore service.
Jeff Palmer
General Manager
(360) 549-6047
gm@hpwsd.org